When trying to get help, getting more details out of logs helps get the problem solved faster. Do this to ensure you're sending a detailed bug report:

  1. Run /psa debug toggle to toggle debug mode ON.  (Debug mode prints a LOT more messages in your log, with information useful for finding issues.)
  2. Do whatever isn't working as expected. (Example: If a server won't start or you can't join it, try to start or join that server).
  3. Run /psa debug to output a debug report. Post attach .zip file to the relevant ticket.
  4. Run /psa debug toggle to toggle debug mode OFF.