When trying to get help, getting more details out of logs helps get the problem solved faster. Do this to ensure you're sending a detailed bug report:
- Run /psa debug toggle to toggle debug mode ON. (Debug mode prints a LOT more messages in your log, with information useful for finding issues.)
- Do whatever isn't working as expected. (Example: If a server won't start or you can't join it, try to start or join that server).
- Run /psa debug to output a debug report. Post attach .zip file to the relevant ticket.
- Run /psa debug toggle to toggle debug mode OFF.